Refund Policy

1. Digital service

The digital service has a publication price of US$1.00. A qualifying purchase includes publication of one numbered public message and one voting entitlement where the competition is enabled and the purchase is eligible. The voting entitlement is not usable during Phase 1 and is usable only during the applicable Phase 2 voting window.

2. Change of mind

We do not promise change-of-mind refunds after the digital service has been successfully supplied, except where required by applicable law. Nothing in this policy limits rights or remedies that cannot lawfully be excluded.

3. Failed or duplicate payments

If you are charged but no qualifying message is published, or a genuine technical duplicate charge occurs, contact founder@50millionmessages.com. We will investigate the provider ledger and provide the remedy required by law and our payment-provider rules. Where a full refund is issued, it refunds the full amount actually paid for that transaction.

4. Consumer guarantees

Nothing in this policy excludes, restricts or modifies consumer guarantees, rights or remedies that cannot legally be excluded, including applicable rights under the Australian Consumer Law.

5. Competition consequences of a full invalidating refund or reversal

A full refund, reversal, fraudulent transaction or successfully disputed charge may make the associated purchase invalid for competition purposes. The permanent message number remains reserved, but the message may become prize-ineligible and the purchase's voting entitlement may be revoked. If that entitlement had already been used during Phase 2, the associated vote may be invalidated or otherwise reconciled in the authoritative competition records in accordance with the Competition Rules and applicable law.

6. Partial refunds

A partial refund does not automatically have the same competition effect as a full invalidating refund. Any competition consequence will be determined under the Competition Rules, the verified payment-provider record and applicable law.

7. How to request help

Email founder@50millionmessages.com with the payment date, amount and the message number if available. Never email full card numbers or security codes.